The Balance & Beard Bundle

At VelourMen, we are committed to ensuring that your order reaches you promptly and safely. Please read the following shipping policy to understand the steps and guidelines we follow for processing and delivering your order.

Processing Time

Orders are processed and shipped within 2-3 business days of receiving your payment, excluding weekends and holidays. You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods & Delivery Time

We offer a variety of shipping options to cater to your needs. The delivery times are estimates, and actual delivery may vary depending on the shipping address and the shipping method selected.

5-7 business days

1-3 business days

Shipping Charges

Shipping fees are calculated at checkout based on your location and the shipping method selected. Free standard shipping is available for orders over €100 within the continental of Europe.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information so you can monitor your package’s progress. Please check your spam or junk folder if you don’t receive the tracking email.

Incorrect Shipping Address

It is your responsibility to provide accurate shipping information at checkout. If the package is returned due to an incorrect or incomplete address, we will contact you to confirm the correct details. Additional shipping fees will apply for reshipping.

At VelourMen, we want you to be fully satisfied with your purchase. If you are not completely happy with your product, please review our return policy below.

Returns

If you are not satisfied with your order, we accept returns within 60 days of the delivery date. To be eligible for a return:

unused, unopened, and in the original packaging.

resalable condition.

info@velourmen.com.

Once your return is approved, you will receive instructions for returning the product. You are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).

Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original product and place a new order for the item you want.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, a credit will be issued to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@velourmen.com with photos of the damage. We will arrange for a replacement or refund, depending on your preference.

Non-Returnable Items

The following items are non-returnable:

used or opened.

.

.

Return Process

To return an item, follow these steps:

info@velourmen.com with your order details and reason for return.

Return Authorization Number and further instructions.

60 days of receiving the Return Authorization Number.

QUESTIONS?

If you have any questions regarding our shipping or return policies, please feel free to contact us at info@velourmen.com. We are here to assist you and ensure you have a smooth shopping experience.